Event Policy

We understand that plans can change, and we aim to accommodate cancellations in a fair and transparent manner. Please review the following cancellation policy before registering for any SSDA conference or event:

Cancellation Deadlines and Fees
  • Free Cancellation:
    • Cancellations received 31 days or more prior to the first day of the
      conference will receive a full refund, minus any credit card processing fees.
  • 80% Refund:
    • Cancellations received between 30 and 15 days prior to the conference will be
      refunded 80% of the registration fee. A 20% administrative charge will be
      applied.
  • No Refund:
    • Cancellations within 14 days of the conference start date will not receive a
      refund due to pre-conference commitments, including catering, materials, and
      venue arrangements.

No-Show Policy

Registrants who do not attend the event and do not provide notice will not receive a refund.

Substitutions

If you are unable to attend, you may send a substitute in your place at no charge. Please notify SSDA at least 3 days prior to the event with the name and contact information of the substitute attendee.

How to Cancel or Request a Refund

All cancellation or substitution requests must be submitted in writing to staff@ssda.org.